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Oh, Pebble! You have a great product that’s being ruined by your support.
Two important things before I get started: I really like the original Pebble Smartwatch. I’d probably like the Steel as well, but I haven’t tried it. I have a lot of respect for Pebble as a company. It came into being through crowdsourced funding and actually delivered the product it promised. However, after about 6 months of ownership, my watch stopped vibrating. Trying to resolve this issue was my first interaction with Pebble support, and hopefully will be my last. Their process is slow, detrimental, and offensive. You may wonder at that last one: “Offensive?” My gripe isn’t with the particular customer service person that handled my case. (In fact I’ve redacted their name from this post.) The CS … Continue reading