ARIA Resort and Casino Mega-Review (Las Vegas, NV)

Relaxing at the ARIA after the room was cleaned

I don’t usually post hotel reviews, but when I do… I’m not sure how much MGM paid for the ARIA’s Five Diamond award from AAA, but I’m sure it must have been a lot. Note to lawyers: My previous statement was intended as hyperbole, and not as an accusation of bribery on the part of MGM. That’s how poor the service is at this hotel: They’ve left me with the impression that they’d sooner sue me to take this review down rather than improve the overall customer experience. If I could sum up the attitude of the hotel staff in one word it would be uncaring. I stayed at the ARIA for 4 nights encompassing 3 different hotel rooms. I … Continue reading

Oh, Pebble! You have a great product that’s being ruined by your support.

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Two important things before I get started: I really like the original Pebble Smartwatch.  I’d probably like the Steel as well, but I haven’t tried it. I have a lot of respect for Pebble as a company.  It came into being through crowdsourced funding and actually delivered the product it promised. However, after about 6 months of ownership, my watch stopped vibrating.  Trying to resolve this issue was my first interaction with Pebble support, and hopefully will be my last.  Their process is slow, detrimental, and offensive. You may wonder at that last one:  “Offensive?” My gripe isn’t with the particular customer service person that handled my case.  (In fact I’ve redacted their name from this post.)   The CS … Continue reading

HTC One (Verizon) Nitpick Review

Unfortunately, if you want a subsidized phone today you’re stuck with carrier bloatware. I’m replacing a Samsung Galaxy Nexus with an HTC One, but if I had my druthers I’d have ordered the Galaxy S4 Play Edition. The problem is that I can’t bring myself to effectively spend $510 on stock Android; software that’s free. The Galaxy Nexus is a great phone. In two years of case-less operation, it hardly has a scratch on it. It survived drops, bumps, bangs, and all the other rigors of daily use. It has a replaceable battery and an SD card slot. In fact, Samsung’s bloatware was the only thing that stopped me from getting Verizon’s Galaxy S4. The Unboxing Like I said, this … Continue reading