Cisco WebEx Customer Support: Blech.

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I want to briefly describe a recent encounter I had with Cisco’s WebEx support. I do this only because this sort of script-based customer service is, while efficient when training new reps, grossly wasteful in situations not covered by the script. And by wasteful, I mean it pointlessly uses up hours of the customer’s time. So here’s the deal: After months and months of WebEx working flawlessly, the client application started crashing during the meeting setup process. This occurred on all of our users’ workstations. I knew that between the time it had been working and the time it stopped working I had pushed out no Windows updates and I made no changes to the network (firewalls, IP ranges, NATting, … Continue reading

FedEx: Still Rubbish

FedEx: Rubbish Again

Never a good experience It seems like every single FedEx delivery I receive has something wrong with it. I haven’t ranted about this in a few years, so let’s look at this week’s experience. But first I’d like to say that my local FedEx delivery guy is top notch. He’s friendly, and I’ve seen him loading and unloading his truck outside our building and he doesn’t violently throw packages about. Check this out… So…? That looks pretty normal. They delivered a package from Texas to New York via ground in 4 days. Pretty good, actually. Well that’s what the tracking screen looks like now that the package has been delivered. But while it was in transit I wanted to do … Continue reading

Why I hate FedEx (Particularly FedEx Ground)

I shop online a lot.  I mean a lot. I mostly have things shipped to my office, which saves me the dreaded door tag at home.  Granted, the door tag isn’t my problem with FedEx, though I would never ever ever ever have them deliver to my house (ever) again. Home Delivery “You want that thing crushed, and in two weeks, right?” Out of maybe 8 FedEx home deliveries I’ve had in my life, 2 were crushed so badly that the boxes split open, 3 took more than nine days to arrive, and in one godforsaken incident we received a door tag.  Right before we left for vacation.  And it was a gift. That’s right.  Since you can’t re-route or … Continue reading

Stupid, Angering Garage Door Opener Project

“An automatic garage door opener makes you feel like you’re working in a futuristic wonderworld”.  – Frank Ormand, Pretzel Magnate With the purchase of Amanda’s new Volt, I had to get the garage ready for a permanent resident.  She had kept her old Saab in the driveway, so I pretty much had the run of the place until now.  Protection from the elements aside, the garage is just a logical place to stick an electric car whilst it’s charging. And my father raised me on automatic garage door openers, so I figured installing one would be the right thing to do. Here’s a before picture of the garage: Nothing to laugh at, I suppose.  But the stupid door would just … Continue reading